EXCHANGE & REFUND POLICY

At Untamed Store, we maintain a strict policy to ensure the quality and exclusivity of our gear. Please read the following terms carefully before completing your purchase.

1. No Refunds or Cancellations

Once an order is placed, cancellations and refunds are not possible. We do not offer cash or credit refunds under any circumstances. All sales are final.

2. 5-Day Exchange Only Policy

While we do not accept returns for refunds, we offer a 5-day exchange window. You have exactly 5 days from the date of delivery to request an exchange.

Please Note: A flat fee of ₹100 will be borne by the customer to cover exchange shipping costs.

Exchanges are strictly limited to the following scenarios:

• Defective or Damaged Goods: The product arrived with a manufacturing fault.

• Incorrect Item: You received a product different from what you ordered.

• Size Issues: The item does not fit as expected.

Note: Size-related exchanges can only be performed once per product.

3. Eligibility for Exchange

To be eligible for an exchange, your item must be in the same condition that you received it. We reserve the right to refuse an exchange if:

• The product shows visible signs of wear or use.

• The product is damaged by the customer after delivery.

• The exchange request is made after the 5-day window has expired.

4. How to Initiate an Exchange

If you have received a defective or incorrect item, please follow these steps:

1. Document the issue: Take clear photos of the damage or the incorrect label.

2. Contact us: Email your images and order number to help.untamedstore@gmail.com.

3. Wait for Review: Our team will respond within 24 hours to evaluate your request.

4. Processing: Once we receive and inspect your returned item, your exchange will be processed within 5–7 business days.

5. Damages and Issues

Please inspect your order immediately upon reception. If there is a problem, contact us right away so we can "make it right."